Aider vos clients ? [en]
Quatre intéressantes idées chez Rosabeth Moss Kanter (vous vous souvenez?), sur le thème : "survivre à la crise"; j’en pique une
Concentrate on helping your users, clients, or customers succeed. Always good advice, but now we have to really mean it. Obviously, companies dependent on their revenue-paying customers cannot afford to stand by while those customers decline. Sometimes that involves giving them extras for nothing.
Leaders of a large consulting firm have told their staff that they should worry more about their clients than about themselves, thinking up ways their clients can survive, even if every microsecond isn’t billable.
On y travaille…
