Quelques idées "simples" sur un sujet essentiel; ce qui m’intéresse aussi (en plus des trucs et astuces pratiques et utilisables) c’est le mindset, le modèle mental implicite : il ne s’agit pas de "corriger" quelque chose qui ne va pas; simplement : les causes ont des conséquences :-)

Quatre intéressantes idées chez Rosabeth Moss Kanter (vous vous souvenez?), sur le thème : "survivre à la crise"; j’en pique une

Concentrate on helping your users, clients, or customers succeed. Always good advice, but now we have to really mean it. Obviously, companies dependent on their revenue-paying customers cannot afford to stand by while those customers decline. Sometimes that involves giving them extras for nothing.

Leaders of a large consulting firm have told their staff that they should worry more about their clients than about themselves, thinking up ways their clients can survive, even if every microsecond isn’t billable.

 On y travaille…