Un post qui cogne, de la part d’un maître impressionnant : Deming soi-même.

Je ne résiste pas à la citation :

“Prof. Peter Senge of MIT was asked to update “The Fifth Discipline” for republication […]. He sent a note to Edward Deming asking him for comment on the book. […].

Deming, the father of the Japanese post-war industrial revival was regarded by many as the leading quality guru in both Japan and the United States. […]

Deming responded to Senge:

“Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers—a prize for the best halloween costume, grades in school, gold stars—and on up through the university. On the job, people, teams, and divisions are ranked, rewarded for the top, punished for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.”

Prof. Senge comments:

“I believe that the prevailing system of management is, at its core, dedicated to mediocrity. If forces people to work harder and harder to compensate for failing to tap the spirit and collective intelligence that characterizes working together at its best.”